Magic a Fujitsu Celvin Q802 into a QNAP TS-469 Pro

Welcome fellow NAS enthusiasts.

A Fujitsu Celvin Q802 (much like previous Celvin models) is simply a rebranded QNAP model with a firmware modification. In this instance the Fujitsu firmware limits some of the features of the equivalent QNAP firmware such as the HDMI out found on TS-x69 models.

First of all confirm that you do indeed have a Q802 in your posession, the back ports layout should be exactly as this:

Rear of Q802/TS-469
Rear of Q802/TS-469

Notice the HDMI out port at top and the USB3 and USB2 ports. The front of your NAS will also have an LCD config/notification screen. This all confirms you have the right model.

OK, before you begin you need some tools to get going:

Run the Universal-USB-Installer-1.9.5.5.exe progamme, there is no need to install it just click ‘I Agree‘ on the EULA. Then do the following:

  • Step 1 From the drop down list choose ‘Precise Puppy‘ under the Puppy Linux section
  • Step 2 Browse to the local file ‘precise-5.7.1.iso
  • Step 3 Make sure you select the correct USB Drive letter (very important!), select the Format box too
  • Finally click create, this creates the USB Linux OS boot drive for you

Don’t remove the USB stick just yet.

  • Copy the ‘F_TS-469_20140516-1.2.8.img‘ firmware file to the USB stick
  • On the USB stick rename the firmware file you just copied to simply ‘dom.img
  • Now you can safely eject the USB stick from your computer

Pick up the USB stick and take it to your NAS drive.

  • Ensure the NAS is switched off
  • Ensure you have removed ALL disk drives from your NAS.
  • Plug in the keyboard, mouse and attach the monitor to the VGA port.
  • Plug in a network cable, ensure your router will allocate a DHCP address
  • Plug in the USB stick to any of the available USB 2.0 ports on the back (2 of them should be in use by your keyb/mouse)

Switch on your NAS and allow it to boot into Precise Puppy, wait a few minutes. Once in the GUI the fun really starts.

Close off any windows that pop up by clicking OK/Kill until you can see the Puppy desktop. Don’t worry about localisation settings.

Locate the console/terminal icon in top left of Puppy desktop. Double click it to launch a terminal shell session.

REMEMBER: You may need to turn off Num Lock as it is enabled in the NAS BIOS by default!

Type in these commands at the shell prompt:

sudo su

fdisk -l

Look at the list of drives displayed, your USB stick will be SDB (/dev/sdb) and the NAS Local Flash Storage will be SDA (/dev/sda). YOUR USB may use a different mount point e.g. /DEV/SDB1 or SDB2 etc.! We will confirm this in the following step, first you need to create a new folder, do this:

mkdir usbdrive (this creates a new folder in /root called ‘usbdrive’)

mount /dev/sdb /root/usbdrive (this mounts your USB stick to the usbdrive folder we created)

cd /root/usbdrive (changes directory to the usbdrive directory)

type in ls to list directory and confirm you can see dom.img in the list. If you can then SDB is definitely your USB stick and SDA is your NAS local storage drive. Only if you cannot see dom.img or any contents of you USB stick then the drives are the other way around. Shutdown, boot up again and reverse the volumes in the instructions above.

Finally you need to copy dom.img to the NAS local storage drive, type in this command:

cp dom.img /dev/sda (copies dom.img to the NAS local storage)

That’s it. Shut down your NAS. Before you boot it back up, first REMOVE THE USB DRIVE, then start your NAS and see if it takes the firmware. On the monitor, after the BIOS screen you should see 1 or 2 single digits on the top left. Shortly after you should see the screen as below and hear some beeps:

qnap boot screen
qnap boot screen

The LCD screen should show ‘Ready for Test Ver 1.2.8‘ and eventually on the desktop monitor display you are prompted with a login screen (admin/admin if you really want to!). At this point the fan will be very noisy, ignore it.

Don’t panic if nothing happens. You might have to do the whole copy dom.img file process again. It didn’t work until my 3rd attempt. Don’t ask me why!

Once you have the factory firmware 1.2.8 running and can see the logon prompt place a SINGLE hard disk drive into HDD1 caddy (yes, its fine if you do it hot!).

You can now move to your computer. Download and install QNAPQfinderWindows-4.2.1.0722.exe or if you wish get the latest version from http://www.qnap.com/v3/uk/product_x_down/product_down_cat.php?csn=4&p_cat=1.

Additionally from the official QNAP support page for the TS-469 download a slightly older non-factory firmware, I downloaded TS-469_20130816-3.8.4.img to my local disk. I know other people have tried direct to firmware 4.1.0 with success, so you may wish to try that directly. I was being extra cautious in my procedure. We will use the Qfinder or Web Interface to install the firmware update.

Launch QNAP finder and let it locate your NAS drive.

Screenshot_1

Please IGNORE the pop-up prompt to update to latest version 4.x of firmware, we’re going to take a gradual approach [Please see Update below].

Notice as a curiosity that the MAC address shows up as 00-00-00-00-00-00. NOTE: This may be just my own setup, because the same network card/MAC was previosuly part of my home network while this NAS was still a Celvin Q802; it was setup as a DHCP port reservation on a .11 address.

Complete the basic configuration as prompted, I chose the manual setup, gave my NAS a new name (CONQUEROR) & and left it as JBOD single disk. Once these initial tasks were complete I tried to update the firmware from QFinder but it repeatedly failed and the connectivity was unstable for an unknown reason. I switched to the browser interface (how? right click on your NAS in QFinder and choose the browser option! OR browse directly to http://your_NAS’s_IP/:8000) , chose System Settings > Firmware Update, I selected Browse… and browsed to my local copy of the 3.8.4 firmware file ‘TS-469_20130816-3.8.4.img‘ and selected ‘Update System‘. You can see the progress below:

Screenshot_8

It completed succesfully and the NAS rebooted. It took a while so be patient, but now the NAS was in a supported steady state and the connection via QFinder was far more stable. The fan also stopped being so LOUD, and the front LCD panel showed the normal information (NAS name, IP etc.). The correct MAC was also now displayed in QFinder.

My final step was actually to accept the pop-up prompt to update the Firmware via QFinder to version 4.1.0, which it downloaded itself and applied to the NAS. After a reboot I was now running firmware 4.1.0 and the full QnapTurboStation.

I slammed in my other 3 SATA HDDs into slots 2,3 and 4. Then I configured my storage as I wanted. All done and happy!

I’ve currently downloaded HD Station (XMBC and Chrome) and will experiment further.

I’ve carved out a storage chunk for my own data (tonnes of Technet ISOs, Movies, Music and CBTs/Tutorials) and a significant chunk as an iSCSI target for my 2 vSphere boxes.

Update

You can actually update the firmware to the latest version once your QFinder locates your NAS and advises via the prompt to update to the latest firmware (even though I said to cancel the prompt). The issue that remains is that the DISK firmware is then out of sync with the NAS firmware. Once you have succesfully applied the latest firmware once, you will actually need to apply it AGAIN once you have all your disks back into the drive bays. This updates the DISK firmware to match the NAS. You will continue to get warnings in the web interface about the firmware mismatch until you do this.

 

 

30 Comments

  • September 1, 2014 - 9:40 am | Permalink

    Good instructions! Worked perfectly when I followed the instructions to the letter. I made the mistake of updating the firmware following the QNAPQfinder prompt to upgrade (itchy trigger finger 😯 ). The upgrade took but I kept getting error logs about disk firmware not able to coexist with latest Qnap firmware (4.1.0).
    Very important to update with TS-469_20130816-3.8.4.img before updating to 4.1.0!!! 😛

  • Jörg
    September 25, 2014 - 3:43 pm | Permalink

    Hello! I’m loooking around for a lomg time to find a instructions like this one! Great Work!

    It works like you descripted, but after the QNAP Screen nothing happend for a long time and time and time….

    What could be wrong?

    • zulfikar
      September 25, 2014 - 6:53 pm | Permalink

      Hi Jorg, thanks for the comment. Mine took a while (10-15 minutes) after the QNAP screen but not a very long time as you describe.

      From having read previous instructions from conversions of older NAS boxes it seems you might have try to apply the firmware update more than once before you are successful. Perhaps I was just lucky and it worked first time.

      Basically keep trying the copy firmware off the USB within Puppy Linux and reboot the NAS until it works.

      Ensure you are using the correct firmware file, and that your NAS box is the right model for that firmware. What is the model version of your Celvin?

      Good luck, Zulf

  • Jörg
    September 25, 2014 - 7:04 pm | Permalink

    Hello,

    exactly the Q802… and nothing happend after the QNAP-Screen, only the fan works on-off-on-off-on…. 1 hour at least…

    Greets
    Jörg

    • zulfikar
      September 25, 2014 - 7:07 pm | Permalink

      I had this problem when I applied the wrong firmware, after ‘QNAP’ logo the screen is blank and the fan goes crazy but nothing else happens.
      If it’s working the fan should not be making so much noise.

      For now I would try the procedure again, sometimes the firmware file isn’t copied correctly to USB or from USB > NAS.
      Switch of the NAS by holding the power button down for a few seconds. Remove the USB drive and try it all over again.

      Let me know how you get on.

      Rgds, Zulf

  • Jörg
    September 25, 2014 - 7:11 pm | Permalink

    my USB-Drive is sdb1 not sdb, but I changed it in the instructions….

  • Jörg
    September 25, 2014 - 8:48 pm | Permalink

    OK, at least it works… I tried to use QnapFinder while the fan goes on/off…. and it works. The Finder found the NAS and I configure it like discrepted her.

    The Point was to use the QnapFinder here in this moment:

    “…you should see the screen as below and hear some beeps:
    qnap boot screen

    qnap boot screen

    The LCD screen should show ‘Ready for Test Ver 1.2.8? and eventually on the …”

    Thank you, I’ll recommend your Tutorial
    Jörg

  • Times
    October 20, 2014 - 7:07 am | Permalink

    Hey Zulf,

    thank your for this detailed instruction. Before i’m going to flash my q802, i’ve got one question though:

    Do you know if i can keep my data on the disks, if i’m going to flash from Fujitsu branded Firmware 4.0.7 to the original QNAP 4.1.x, if i remove the disks all together, use a new, fifth one for the flashing process and plug them back in after i’m finished?

    thanks in advance,
    Times

    • zulfikar
      October 23, 2014 - 11:15 pm | Permalink

      Hi thank you for your comment.

      I would say NO, such a firmware change will NOT retain your data. Remember that you’re are not really ‘upgrading’ but actually changing the firmware completely, although much of the firmware is the same I do not know what additional modifications the Fujitsu firmware has especially when related to Storage.

      The reason I say this is because part of the firmware change and subsequent Qfinder search re-initialises the whole system – just like it is being used for the first time, this includes initiliasing the Disks and building any RAID configuration. I think it unlikely that it will pick up your data structure, especially if any type of RAID has been setup before.

      From previous experience I would say you need a good backup of your NAS data, and only then proceed with the firmware upgrade. Assume that you will lose ALL your data, so please BACK IT UP, if somehow after you upgrade it does still see your data then consider that a bonus AND also please let us know.

      Rgds, Zulf

  • Times
    October 24, 2014 - 2:44 pm | Permalink

    Hey again,

    this should be interesting for everyone. I managed to do it without data loss. And not only that, even the whole configuration has been restored, including IP-settings, users, etc.

    Here is how i’ve done it:

    * Q802 with firmware 4.0.7. from Fujitsu
    * removed all disks, booted with Puppy Linux, flashed the QNAP 1.2.8. (as described above)
    * booted with 1.2.8 until “Ready for test” showed on the LCD Display
    * put in a single, new disk and run Qfinder
    * flashed the NAS with the original QNAP Firmware 4.0.7. (first build) via Qfinder
    * shutdown the NAS after Qfinder showed that the process has been successful
    * removed new disk, put the original four disks back in in the same order
    * booted the NAS until it showed up again in Qfinder
    –> now it already had the original name and IP-adress
    * flashed the newest firmware available
    –> booted up with original QNAP 4.1.1. , with all data and same configurations as before

    best regards,
    Times

    • zulfikar
      October 24, 2014 - 6:22 pm | Permalink

      Times, that is amazing! Thanks for the update and although I’m suprised it worked so well I am HAPPY that it did.

      Also happy that I am proved wrong from my assumptions, always learning something new.

      Excellent stuff, should be useful for anyone else who tries it your way.

      Rgds, Zulf

  • jonathan
    April 23, 2015 - 7:00 pm | Permalink

    hi, im having some problems with this, during the boot phase it beeps tells me there are no disks then goes to the fujitsu boot screen asking for a login?
    i have tried 2 different 1GB usb drives but the same rewsult

  • resnikov
    April 24, 2015 - 8:45 pm | Permalink

    Just followed Times steps and it worked like a charm, kept all my data. Cheers to both of you for this 🙂

  • Dirk
    August 29, 2015 - 12:38 pm | Permalink

    Sounds very interessting – may this work with a q800 too?

  • March 21, 2016 - 10:34 am | Permalink

    If someone has a problem booting puppy linux and getting message “display out of range”,
    just edit the isolinux.cfg on the usb-stick and change the last line from:
    “append initrd=initrd.gz pmedia=usbflash”
    to
    “append initrd=initrd.gz pfix=nox pmedia=usbflash”

    or press [F2] while bootlogo is shown an write:
    puppy pfix=nox pmedia=usb
    then press [Enter]

  • March 21, 2016 - 10:40 am | Permalink

    PS: for copying the file dom.img you can also use (for progress)

    rsync -av –progress /root/usbdrive/dom.img /dev/sda

    … now you can see the copy progress ..
    after finishing copying .. just reuse the command, then you will see if the copy was successful or not 😉

  • PP
    August 23, 2016 - 9:00 pm | Permalink

    Hi, I’m going to buy a Q805 and then try to turn it into a TS-453 Pro.
    Once upgraded with the QNAP firmware, is it possible to rollback to the original Fujitsu one?

    Regards,

    PP

    • zulfikar
      October 17, 2016 - 6:59 pm | Permalink

      Hi, yes it is you should be able to download the Fujitsu firmware from their website and flash it back again. Good Luck!

  • Fab
    January 5, 2017 - 4:07 pm | Permalink

    Hi,

    i’ve a FJ Celvin Q703 with some issue.

    I want to try the QNAP TS-221 firmware.

    Can you kindly tell me if it’s possible and, moreover, how to do that?

    Many thanks in advance.

    Fab

  • Fab
    January 9, 2017 - 11:24 am | Permalink

    Many thanks Zulf,

    i’m analyzing the problem in this post “https://forum.qnap.com/viewtopic.php?f=73&t=128893&p=589737#p589737”.

    I finally upgraded the QNAP firmware on the Fujitsu Celvin Q703, but now i cannot reach it by http page, or telnet or ssh no more!

    Also holding the reset button same result.

    Hope in your help.

    P.S. i noticed that, with just one hdd, the power button is flashing, but with the green colour…what does it mean?

  • Fab
    January 9, 2017 - 11:28 am | Permalink

    Ok, i found here the meaning “http://docs.qnap.com/nas/4.1/Home/en/index.html?checking_system_status.htm”

    GREEN LED Flashes green every 0.5 sec

    1) The NAS is starting up.
    2) The NAS is not configured.
    3) The hard disk drive is not formatted.

    BUT I CANNOT REACH THE WEB PAGE http://192.168.40.83:8080/cgi-bin/QTS.cgi?count=255108!!!!

    • zulfikar
      January 9, 2017 - 12:06 pm | Permalink

      Install the latest version of Qfinder and use that to locate your NAS on the network.

  • Fab
    January 9, 2017 - 1:58 pm | Permalink

    Yet done.
    I’m using Qfinder 5.3.3.1103

  • s b
    March 22, 2017 - 10:50 pm | Permalink

    How can I reinstall Fujitsu firmware &/or backup original firmware just incase of issues.

  • Vladimir
    March 21, 2018 - 2:50 pm | Permalink

    Hi Zulf,

    First of all thanks for the instructions that you have shared with everybody.

    I have a slightly lower model than you, Celvin NAS q800, which I think is a rebranded TS-459 Pro (correct me if I am wrong) and I would like to try an update to latest QNAP firmware for that model since QNAP has more utilities and features to choose from as you have pointed out. BTW do you think the QNAP utilities can be used with the Fujitsu firmware?

    I reckon that I should download the firmware for TS-459 Pro from QNAP, but which version of the firmware I should download and start with?

    The procedure should be the same as yours, right?!

    Thanks for your help in advance,

    Warm Regards,

    Vladimir

    • zulfikar
      March 21, 2018 - 5:51 pm | Permalink

      Hi Vladmir,

      1. The QNAP finder/utilities will not work when the Fujitsu firmware is installed
      2. The TS-459 Pro, TS-459 Pro+ & TS-459 Pro II use the same firmware so you can use the file linked to in the post itself to start with
      3. Procedure should be exactly the same

      Backup anything important before you start please!

      Good luck. Zulf

  • Vladimir
    March 24, 2018 - 9:07 am | Permalink

    Hey Zulf,

    It worked without a hiccup. I am very, very pleased.

    I downloaded the factory image from QNAP that corresponds to my model – F_TS-459_20110609-1.1.4, just to be on the safe side, booted into Puppy Linux and copied the image on the flash of the NAS. The image is 500MB and the flash is 512MB so I was a bit worried if it would fit in. It did not complain and after a while I saw “Ready for test 1.1.4” on the screen. From then on I found the NAS with QFinder, logged on to the web interface and started the setup wizard.(Inserted one of my drives hot, no issues here, as you said). As soon as this was done, the device restarted, went back to the web interface, uploaded a firmware from 2016 and flashed the system with it. Finally updated with the newest one. It was whining because it was missing the previous configuration. It turned out, as Times noticed, that the RAID configuration was not erased. As soon as I inserted the rest of the drives, it was back online. (very happy with that as well)
    Thanks again Zulf, the guide was a big help.
    I have a couple more questions, if you don’t mind:

    I have a blue USB port in the back that says USB 2.0. As per the specifications for my model 459 Pro II, there should be two USB 3.0 ports available, one in the front and one in the back. Do you have such an issue with your model? Have you tested the speed of the ports?

    I read about the snapshot functions of Storage manager and I want to try those but I am not sure yet it they are supported on my model.

    Do you have any thoughts on that?

    Warm Regards,

    Vladimir

  • Martin
    April 19, 2018 - 12:00 pm | Permalink

    Hello, thank you for this Posting. But i have allready the Problem with the Screen “Ready for test Ver 1.2.8.) I can not update the firmware with QNAP Finder everytime i have a error.

    I think i need the old Firmaware TS-469_20130816-3.8.4.img but i can not find it.

    Maybe you have it and can send it to download?

    Hope you can help me, then i dont know how i can make it back to Q802

    Thanks Martin

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